Your return window
You may request a return or exchange within 30 days of the day you actually receive the product.
We accept products that are new or lightly used, as well as products with defects or quality problems. This window applies to both a change of mind and a product issue.
How to request a return
Email [email protected] with your order number, the item and the reason for your request. If there is a product issue, describe it and include photographs where useful.
Contact us before mailing anything. We will provide the return address for your request; the business address is not automatically the return receiving address.
Return shipping costs
For a change-of-mind return, you pay return shipping. For a defect or product quality problem, the store pays return shipping.
Exchanges
Contact us first to obtain the mailing address for your exchange. The replacement is arranged after the original item is returned.
Refunds
After we receive your returned product, we arrange the refund within 7 business days. Refunds go to the original payment method.
This is the time for arranging the refund, not a promise that your bank will show the funds within the same period.
Order changes
For an order change or cancellation request, email us with your order number. We will explain the available options for the order’s current stage.
Questions?
Email [email protected].
Operated by YINYUN, 4560 S Hydraulic Lot 520, Wichita, KS 67216-2852, United States.